New Jobs In Pakistan
www.pkjobs.com.pk

Job Description:

  • Responsible for managing all customer interaction through KMBL’s helpline in a courteous and efficient manner while adhering to contact center guidelines.

Job Responsibilities:

  • Meets all personal/team qualitative and quantitative targets & indicators.
  • At all-times display highest level of courtesy and empathy towards internal and external customers.
  • Ensure that customer’s suggestionsconcernscomplaints are routed through the proper channels for necessary action.
  • Ensure highest levels of customer services are provided to KMBL customers.
  • Be updated with KMBL’s Products and standard operation procedures at all times.
  • To ensure that the customer is updated on all the latest products, services, terms & conditions.
  • Identify customer’s need, probe all issue properly and provide appropriate solutions accordingly.
  • Understand and strive to meet and exceed call center KPI’s with regards to quality.

Job Requirements:

  • Ensure all calls are answeapply-d in the shortest possible time upholding highest level of customer experience.
  • Understand and strive to meet and exceed call center KPI’s with regards to productivity in a manner that contact center statistics remains intact.
  • Ensure available and presence during shifts to maintain individual & team productivity.
  • Ability to work in a dynamic environment.
  • Exhibits and upholds KMBL’s values and social performance objectives.
  • Proficient in MS Office suite.
  • Excellent written and oral communication.
  • Ability to multi-task, set priorities and manage time effectively.
  • Passion towards service.
  • Customer focus and adaptable to different personality types.
  • Team player with a positive attitude.

Qualification & Experience:

  • Minimum 0-1 Years’ of contact center experience, preferably in a financial institution.
  • Fresh graduates with excellent communication skills are encouraged to apply, however prior relevant experience would be a plus.
  • Minimum Graduation from an HEC recognized university.

Job Details:

Company: Khushhali Bank

Vacancy Type: Full Time

Job Functions: Client Services & Customer Support

Job Location: Islamabad, Pakistan

Application Deadline: N/A

pkjobs.com.pk