Job Description:

• Responsible for managing all customer interaction through KMBL’s helpline in a courteous and efficient manner while adhering to contact center guidelines.

Job Responsibilities:

• Identify customer’s need, probe all issue properly and provide appropriate solutions accordingly.
• Understand and strive to meet and exceed call center KPI’s with regards to quality.
• Ensure that customer’s suggestions concerns complaints are routed through the proper channels for necessary action.
• At all-times display highest level of courtesy and empathy towards internal and external customers.
• Meets all personal/team qualitative and quantitative targets & indicators.
• To ensure that the customer is updated on all the latest products, services, terms & conditions.
• Ensure highest levels of customer services are provided to KMBL customers.
• Be updated with KMBL’s Products and standard operation procedures at all times.

Job Requirements:

• Ensure all calls are answeapply-d in the shortest possible time upholding highest level of customer experience.
• Understand and strive to meet and exceed call center KPI’s with regards to productivity in a manner that contact center statistics remains intact.
• Ensure available and presence during shifts to maintain individual & team productivity.
• Ability to work in a dynamic environment.
• Exhibits and upholds KMBL’s values and social performance objectives.
• Proficient in MS Office suite.
• Ability to multi-task, set priorities and manage time effectively.
• Team player with a positive attitude.
• Passion towards service.
• Customer focus and adaptable to different personality types.
• Excellent written and oral communication.

Qualification & Experience:

• Minimum Graduation from an HEC recognized university.
• Minimum 0-1 Years’ of contact center experience, preferably in a financial institution.
• Fresh graduates with excellent communication skills are encouraged to apply, however prior relevant experience would be a plus.

Job Details:

Company: Khushhali Bank

Vacancy Type: Full Time

Job Functions: Client Services & Customer Support

Job Location: Rawalpindi, Punjab

Application Deadline: N/A

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