Job Details

Job Title: Help Desk Specialist

Location: Dubai, UAE

Job Job Details:
Join our IT team as a Help Desk Specialist and provide essential technical support to our employees. We are seeking a skilled and customer-focused individual to troubleshoot and resolve IT-related issues efficiently.

Key Responsibilities:
Provide first-level technical support to end-users via phone, email, or chat
Diagnose and troubleshoot hardware and software issues
Install, configure, and maintain computer systems and peripherals
Collaborate with other IT teams to escalate and resolve complex issues
Assist with account management, password resets, and access permissions
Document and track technical issues and resolutions
Educate end-users on proper use of hardware and software
Stay informed about IT trends and updates
Participate in IT projects and initiatives as needed
Provide excellent customer service and ensure timely issue resolution

Requirements:
Proven experience as a Help Desk Specialist or in a similar IT support role
Strong knowledge of Microsoft Windows and Office applications
Familiarity with hardware, software, and network troubleshooting
Excellent communication and interpersonal skills
Ability to work in a fast-paced and dynamic environment
Relevant IT certifications are a plus
Bachelor’s degree in Information Technology or related field is preferapply-d

Benefits:
Competitive salary based on experience
Opportunities for career development and advancement
Positive and collaborative work environment
Health insurance and other benefits

How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position to email:[email protected] or WhatsApp:+971521732081. We look forward to reviewing your application.