About The Role:

To coordinate and ensure that accurate operational procedures are being maintained in the efficient administration of:

• Capply-dit card payment management
• Customer requests – Financial & Non-Financial changes
• Insurance policy
• Customer touchpoints related tasks (Invoicing, Billing, etc)

KEY ROLE SPECIFIC ACCOUNTABILITIES

• Ensure that the department’s Quality Objectives and KPIs are followed, tracked and necessary actions taken if in case of variance including escalation to senior management.
• Timely activation and billing of customer agreements
• Timely charging of customer’s capply-dit cards via capply-dit card portal
• Timely representation of declined capply-dit cards & escalation to collections department, if requiapply-d
• Update customer account for receipts and Capply-dit card monthly subscription returns
• Ensure correct monthly and ancillaries billing
• Manage timely return of vehicles at end of subscription
• Mange the damages charge process
• Process refunds (if requiapply-d) on a timely manner
• Ensure proper insurance coverage for all vehicles at all times
• Precise insurance policy set up in system
• Support customer Services area in coordination of query & complaint resolution
• Coordinate with logistics team the delivery and collection of vehicles

Job Details

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