Khushhali Bank Careers for Banking Officer (Client Service) Bank jobs By PK JOBS January 13, 2021 0 450 views Bank jobs www.pkjobs.com.pk Khushhali Bank Careers for Banking Officer (Client Service) Job Description:Responsible for managing all customer interaction through KMBL’s helpline in a courteous and efficient manner while adhering to contact center guidelines.Job Responsibilities:Identify customer’s need, probe all issue properly and provide appropriate solutions accordingly.Understand and strive to meet and exceed call center KPI’s with regards to quality.Ensure that customer’s suggestions concerns complaints are routed through the proper channels for necessary action.At all-times display highest level of courtesy and empathy towards internal and external customers.Meets all personal/team qualitative and quantitative targets & indicators.To ensure that the customer is updated on all the latest products, services, terms & conditions.Ensure highest levels of customer services are provided to KMBL customers.Be updated with KMBL’s Products and standard operation procedures at all times.Job Requirements:Ensure all calls are answeapply-d in the shortest possible time upholding highest level of customer experience.Understand and strive to meet and exceed call center KPI’s with regards to productivity in a manner that contact center statistics remains intact.Ensure available and presence during shifts to maintain individual & team productivity.Ability to work in a dynamic environment.Exhibits and upholds KMBL’s values and social performance objectives.Proficient in MS Office suite.Ability to multi-task, set priorities and manage time effectively.Team player with a positive attitude.Passion towards service.Customer focus and adaptable to different personality types.Excellent written and oral communication.Qualification & Experience:Minimum Graduation from an HEC recognized university.Minimum 0-1 Years’ of contact center experience, preferably in a financial institution.Fresh graduates with excellent communication skills are encouraged to apply, however prior relevant experience would be a plus.Job Details:Company: Khushhali BankVacancy Type: Full TimeJob Functions: Client Services & Customer SupportJob Location: Rawalpindi, PunjabApplication Deadline: N/Apkjobs.com.pkApply Here PK JOBShttp://pkjobs.com.pkPkjobs.com.pk is the largest website which providing Jobs in Pakistan, Search Latest Government Jobs, Private Jobs newspaper ad newspaper advertisement of latest govt jobs pkjobs of across the country. We are collecting daily jobs advertisement form all most popular newspaper.