The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities:

·       Describes product features and benefits; demonstrates the use and handling of the product

·       Educates clients on brands quality standards and specifications

·       Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase

·       Provides information to customers on warranties, features, specifications, maintenance and care of products.

·       Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard

·       Maintains awareness of new product launches, promotional events and sales

·       Achieves sales targets by using sales techniques, up-selling and cross selling

·       Ensures promotions and pricing are accurate and in line with company standards and policies

·       Computes sale prices and discounts as applicable; Maintains sales records

·       Receives and processes cash, changes and capply-dit payments and generates invoices and receipts

·       Operates as a cashier and be consistently accurate in money handling (in case applicable)

·       Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures

·       Adheres to loss prevention, inventory controls and standard operating procedures of the company

• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Self-Management:

·       Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year

·       Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development

·   Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth 

Job Details

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