
- Industry: Telecom
- Career: Unspecified
- Job Location: Dubai
- Salary: Unspecified
- Experience: 1 – 2 Years
- Job Type: Full Time
- Gender: Any
- Contact No.: 0561801398
- Email: [email protected]
- Street: Deira
- City: Dubai
- Listed: December 19, 2021 12:10 pm
- Expires: 28 days, 2 hours
Job Opportunity Details
Ø Telephone calls are picked up within 3 rings.
Ø Standard phrases always used.
Ø Trunk calls have been properly accounted for and charged to maximum revenue.
Ø Summery sheets are checked and sent to the night auditor on time and a complete co-relation of summary sheet with vouchers.
Ø Telephone department room is updated on Executive numbers as to provide information if the caller is identifiable
Ø House directory extensions are up to date
Ø Guest complaints are handled diplomatically so as to uphold image and ensure guest satisfaction
Ø Operators are well versed with house directory official extensions with names of officials.
Ø Telephone staff follows all systems and procedures
Ø No guest complaints are received on wake-up calls/Coffee Tea orders that are requested
Ø Operators give long distance calls promptly and correctly to the guests
Ø Local calls are properly accounted for and charged to the guests
Ø Faulty telephones are promptly attended by complaining to the maintenance without causing inconvenience to the guests
Ø Check on telephone equipment on periodic basis
Ø Brief staff about the group arrivals and VIP movement
Ø Ensure that the lists of offices and residential addresses and telephone numbers of all personnel is available for reference
Ø Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
call; 056-1801398 052-2721430













