Oversee all L1 and L22 incidents occurring, whilst closely monitoring incidents and collaborating with other teams to ensure swift and effective resolutions.

Client Details

A prominent organisation in the region.

Description
Provide technical support and direction to hardware engineers.Contribute to the development of effective systems, processes, and methodologies to ensure efficient monitoring, control, and support for customers.Develop and facilitate workshops and training courses as needed.Collaborate with the Service Design and Transition team to ensure seamless handover of services to Service Operation.Oversee the escalation of customer incidents to IBM and Lenovo and monitor progress to ensure timely responses from the OEM.

Profile
10 + years of experience as a Senior Hardware Engineer, with expertise in IBM products.Knowledge of AIX, networking, and iSeries hardware.Should be certified and have extensive hands-on experience working in the SAN environment, particularly with Brocade products.Excellent knowledge of diagnostic tools such as Dump decoder, SMOG, Snap decoder, and XIV MRI decoder.

Job Offer
Opportunity to work and grow with a reputable organisation.

Job Details

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