Job Opportunity Details

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 Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.  Assist customer in proper selection and application of product to develop expert relationship.  Support sales reps branch operations and distributors with technical and marketing assistance as needed.  Develop knowledge/skills regarding sales techniques and methods.  Assist in color verification and field color formulations.  Assist Branch operations and distributors in internal training at all levels.  Develop training aids and implement as needed to effectively communicate information.  Assist customer in set-up and implementation of mixing systems.  Allow self to be readily accessible to customer for advice/assistance.  Build/manage relationships with sales reps/branches.  Identify potential problems and establish solutions with sales support network.  Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such.  Possess knowledge of Sherwin-Williams’ competitive advantages.  Act as key technical knowledge source by staying up to date on industry and product change.  Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.  Efficiently budget technical support calls to ensure the best use of time and company resources.  Maintain accurate records of all demonstrations.  Make delivery of product as needed ensuring customer’s quality and service expectations are met.  Conduct self in professional manner to ensure customers’ quality and service expectations are met.  Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.  Adhere to company safety standards at all times  Suggests new products that are introduced if applicable.  Implements or create procedures that will help the customer in avoiding issues or allow them to improve their process.  Enter all calls in CRM with detailed and accurate comments.  Troubleshoot product quality issues that may occur and implement solutions.  Additional duties as assigned.