About the role:

The Digital Sales Associate is accountable for managing and monitoring all aspects of the customer journey from all Digital, Telephone & Web enquires to maximise opportunities leading to high levels of vehicle sales and customer satisfaction. The responsibilities will include:

• Actively manage all inbound digital leads and proactively prospect the customer database to generate new opportunities for the business within the agreed SLA
• Arrange suitable appointments and pass the appointed lead to the assigned Sales Manager, following the Al Futtaim Toyota digital sales process with every customer, ensuring we provide a professional and customer-focused experience that leads to the achievement of monthly sales targets of vehicle and value-added product sales
• Deliver industry-leading customer satisfaction, in line with Al Futtaim NPS & CSV Targets 
• Meticulous detail to log all activity for reporting and analytics
• Ensure Product, Campaign and Pricing Knowledge is always up to date and one step ahead of customers information 

Job Details

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