OB PURPOSE

The Software Engineer will be responsible for full stack application development. The software developers shall Analyse, Design, Build, test and deploy the software developed for Genesys Contact centre business of Al Futtaim Technologies Development will primarily using Genesys Pure Cloud APIs.

KEY ACCOUNTABILITIES

In-house Development:

• Perform In-house product testing, quality testing
• Develop and plan internal add-ons and product development
• Working with teammates in upgrading in house applications to current Microsoft technologies with additional features to meet dynamic business needs.

Project Delivery:

• Ensure the committed time lines are met for the projects at customer sites within the agreed scope, cost, quality and timelines.
• Continuously upgrade the skills by self-learning and on job training.
• Assisting in the collection and documentation of user’s requirements, development of user stories, and estimates.
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
• Participating in peer-reviews of solution designs and related code.
• Package and support deployment of releases.
• Design, develop, and unit test applications in accordance with established standard
• Adhering to high-quality development principles while delivering solutions on-time and on-budget

Service Delivery:

• Ensure Customer Satisfaction with the 24×7 Support
• Analysing and resolving technical and application problems.

Project Quality Management:

• Ensure the quality of all assigned projects executed/ achieved according to the quality standards defined by the project brief resulting in receipt of the Completion Certificate.

Administrative & Coordination Support:

• Ensure excellent documentation management and day to day activities are undertaken to the requiapply-d standards.
• Assist with the preparation, coordination and updating of the business reports.
• Provide a high collaboration level to support and assistance to other departments and senior managers whenever needed.

JOB CONTEXT

This position operates within the context of Application Development on Genesys Platform. The Software Engineer will be responsible for installation and maintenance of Genesys and Custom application on the latest Genesys contact centre solutions, working with Genesys API’s and services to build custom desktop components, third-party integrations, communications systems, notification platforms, real-time data transformations and mobile applications, provide support to entitled clients at the application level for custom developed solutions (applications and components) on as needed basis.

Job Details

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