Job Opportunity Details

The field service coordinator organizes the activities of our service technicians that are working on site. As a field service coordinator, your job duties include dispatching personnel to the customer’s job site, communicating with clients, and providing guidance to the field service techs.

Job Duties • Maintaining records of customer interactions, including notes on services performed and follow-up calls made to ensure satisfaction with results • Coordinating with Customers to schedule maintenance or repair requests • Coordinating with Field Technicians to schedule maintenance or repair requests • Schedule and manage preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day; • Assist Field Service team to meet published baseline measurements and KPI’s; • Following up with clients after service has been provided to ensure satisfaction with the service provided • Preparing Quotes according to the needs of client companies • Ensuring service-related information is correctly entered in the database • Providing required Spare parts to technicians • Accurately maintain, keep and file all service-related documentation • Create and maintain accurate documentation of all processes within their job duties; • Coordinating with clients to determine service requirements and scheduling appointments • Other related duties as required by Management;

Requirements: • Proficient in Microsoft Office Suite; • Strong organizational skills; • Account Management/Administration experience • Computer literate (Microsoft packages) • Flexible and willing to work as part of a team • Good verbal and written communication skills • Self-starter with a pro-active, can-do approach • Results orientated

Desirable: • Experienced Tally user • Relevant experience in Account Management within a field service environmen • A keen interest in technology .