Job Responsibilities

·         Provides excellent service to customers through the resolution of basic customer inquiries received by phone or through written correspondence.

·         Liaise with the clients regarding their eligibility and entitlements

·         Responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of claims of the clients

·         Responsible for filing and tracking insurance claims and informing clients of their claims status

·         Maintains records and arranged policy files for easy retrieval of documents

·         Maintains strict confidentiality related to medical records and other data

·         Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

·         Performs other related duties or assignments as directed by the Senior Level Staff, General Manager and CEO

Customer Care Rep, Doha

Customer Care Coordinator (Medical Insurance)