Responsible for providing technical and “how-to” support services to IBM i / OS/400 environment.

Client Details

A prominent organisation in the region.

Description
Ensure proper utilization of the organisation and IBM/Software vendor tools, information systems, and processes while providing relevant information as needed.Provide feedback and recommendations to enhance systems, processes, and methodologies for efficient monitoring, control, and support of organisation’s customers.Oversee the escalation of customer incidents to IBM/Software vendor and monitor progress to ensure prompt response by the principal software vendor.Proactively manage software critical situations and take prompt action utilizing the appropriate tools when necessary.

Profile
10 + years of experience supporting IBM i or OS/400.Demonstrates excellent problem diagnostic and problem management skills.Possesses a high level of expertise in using common diagnostic tools.Knowledge of software products such as VMWare, Linux, Citrix, MIMIX, Nutanix, Cloud Native Technologies, and Public Cloud Platforms is highly desirable.

Job Offer
Opportunity to work and grow with a reputable organisation.

Job Details

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