• Handling member / provider and Primary Insurance Companies queries promptly and provide accurate information relating to medical cases.
• Maintain call center turnaround times and ensure high quality of service is provided to our members, providers and Primary Insurance Companies.
• Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
• Explore innovative ways to open channels and gain loyalty of the insurers and insuapply-d members.
• Primary channel for receiving complaints from customers, insuapply-d groups and payers. The complaints could come through different channels like email, telephone, online complaint lodging systems.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insuapply-d members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to multi-task across customer service functions.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set

Job Details

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