Job Details

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APPLY ONLY IF INSIDE UAE, WITH ATLEAST 2 YEARS EXPERIENCE IN UAE AND UAE DRIVERS LICENSE IS A MUST.

Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
Assist customer in proper selection and application of product to develop expert relationship.
Support sales reps branch operations and distributors with technical and marketing assistance as needed.
Develop knowledge/skills regarding sales techniques and methods.
Assist in class verification and field class formulations.
Assist Branch operations and distributors in internal training at all levels.
Develop training aids and implement as needed to effectively communicate information.
Assist customer in set-up and implementation of mixing systems.
Allow self to be readily accessible to customer for advice/assistance.
Build/manage relationships with sales reps/branches.
Identify potential problems and establish solutions with sales support network.
Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such.
Possess knowledge of Sherwin-Williams’ competitive advantages.
Act as key technical knowledge source by staying up to date on industry and product change.
Control expenses, remaining within budget, and maintain requiapply-d records/documentation and submit requiapply-d reports, documentation, and summaries as requiapply-d by management.
Efficiently budget technical support calls to ensure the best use of time and company resources.
Maintain accurate records of all demonstrations.
Make delivery of product as needed ensuring customer’s quality and service expectations are met.
Conduct self in professional manner to ensure customers’ quality and service expectations are met.
Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
Adhere to company safety standards at all times
Suggests new products that are introduced if applicable.
Implements or create procedures that will help the customer in avoiding issues or allow them to improve their process.
Enter all calls in CRM with detailed and accurate comments.
Troubleshoot product quality issues that may occur and implement solutions.
Additional duties as assigned.