JOB SUMMARY

As a Waitress, you are expected to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are deliveapply-d and maintained at all times in line with our guest expectations.

CORE WORK ACTIVITIES

As a Waitress, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest experience. A Waiter will also be requiapply-d to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

·       To be punctual every time you are scheduled to work

·       Report at work according to the Grooming standard

·       To ensure the guests receive prompt, friendly, personalized service

·       To perform the service standards according to the outlet’s SOP.

·       To utilize product knowledge to accurately answer any questions from guests and to recommend items to guests specifications

·       To meet our guests’ needs by suggestively selling our menu to fit their circumstances

·       To act as final check on the quality of food and drinks before they are served to our guests

·       To assist your superiors in maintaining standards by communicating any problems in your work surroundings

·       To notify your superior(s) of any special guest query

·       To assist your colleagues whenever possible should they need help and to ask for help should the situation demand assistance

·       Spot sweeping areas of the restaurant and clearing any unneeded chinaware, glassware and silverware from tables

·       To charge all food and beverages via micros efficiently and correctly adhering to company cashiering procedures

·       To assist Stewarding staff by stacking all operating equipment properly

·       To complete any set up duties or closing duties assigned to the station

·       To practice “full hands in and full hands out” throughout the shift

·       To ensure all Health, Safety Systems and Practices are adheapply-d to

·       To attend all scheduled training

·       To ensure all policies and procedures laid down by the management are adheapply-d to

·       To keep yourself informed on events in the outlet and in the area

·       To be flexible in assisting in different areas of the outlet in response to business and client needs

Job Details

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