– Research and identify solutions to software and hardware issues
– Diagnose and troubleshoot technical issues, including account setup and network configuration
– Ask customers targeted questions to quickly understand the root of the problem
– Track computer system issues through to resolution, within agreed time limits
– Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
– Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
– Provide prompt and accurate feedback to customers
– Refer to internal database or external resources to provide accurate tech solutions
– Ensure all issues are properly logged
– Prioritize and manage several open issues at one time
– Follow up with clients to ensure their IT systems are fully functional after troubleshooting
– Prepare accurate and timely reports
– Document technical knowledge in the form of notes and manuals
– Maintain jovial relationships with clients
Requirements
– Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
– Hands-on experience with Windows/Linux/Mac OS environments
– Good understanding of computer systems, mobile devices and other tech products
– Ability to diagnose and troubleshoot basic technical issues
– Familiarity with remote desktop applications and help desk software (eg. Zendesk)
– Excellent problem-solving and communication skills
– Ability to provide step-by-step technical help, both written and verbal
– BS degree in Information Technology, Computer Science or relevant field
– Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
– Mandarin speaker is a must.Â
Benefits
Attractive salary + benefits.
Job Opportunity Details
| Posted Date: | 2021-12-23 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Private Security Services |
| Joining Date: | 2021-12-23 |
Job Opportunity Details
| Career Level: | Mid Career |
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