Job Details

Ø Telephone calls are picked up within 3 rings.

Ø Standard phrases always used.

Ø Trunk calls have been properly accounted for and charged to maximum revenue.

Ø Summery sheets are checked and sent to the night auditor on time and a complete co-relation of summary sheet with vouchers.

Ø Telephone department room is updated on Executive numbers as to provide information if the caller is identifiable

Ø House directory extensions are up to date

Ø Guest complaints are handled diplomatically so as to uphold image and ensure guest satisfaction

Ø Operators are well versed with house directory official extensions with names of officials.

Ø Telephone staff follows all systems and procedures

Ø No guest complaints are received on wake-up calls/Coffee Tea orders that are requested

Ø Operators give long distance calls promptly and correctly to the guests

Ø Local calls are properly accounted for and charged to the guests

Ø Faulty telephones are promptly attended by complaining to the maintenance without causing inconvenience to the guests

Ø Check on telephone equipment on periodic basis

Ø Brief staff about the group arrivals and VIP movement

Ø Ensure that the lists of offices and residential addresses and telephone numbers of all personnel is available for reference

Ø Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.

call;
056-1801398
052-2721430