Job Details

Urgently hiring

SKILLS REQUIRED

Sound knowledge of Computers

Should be fluent in English

should have atleast 2 years experience working as a call center agent.

JOB DESCRIPTION

Answering phones from customers professionally and ing to customer inquiries and complaints.
Researching requiapply-d information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where requiapply-d.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.

call;
056-7859482
056-7184558