The Key focus is analysis of aftersales business performance for both service and parts; looking at market trends to identify opportunities in both, B2C as well as B2B verticals, to support strategic business decision-making and revenue maximization. The aftersales business has a complex array of financial and non-financial KPI’s that require constant tracking. The role will support the growth and sustainment of the aftersales business in all B2C as well as B2B channels. The Aftersales Analytics department is a key business planning partner and enabler that contributes to strategic business decision-making and collaboration with other contributing departments for delivery of projects across Business Strategy, Business Development, Performance Management and Business Planning. Responsible for budgeting and other relevant metrics supporting an annual revenue of over AED 100 million.

Key Accountabilities:

• Develop business-forecasting models. These models should provide market forecasting, with a primary focus on market variables that will influence business volume, profitability and market change.
• Produce feasibility studies, which will identify business opportunities both in retail and in fleet operations.
• Manage the analytics and research team for aftersales, which provide reporting on potential market opportunities, competitive analysis, and market trends to assist with and support business decision-making process.
• Product management lifecycle to ensure optimum product sales, volume and pricing efficiency.
• Support business systems operations, which will include calculations such as incentives and rebate formulations
• Effective communication to ensure that all areas of business are clear on the current market situation and highlight current business concerns.

Job Details

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