Warranty Executive | Al Futtaim Automotive | Global Aftersales | AFM

Overview of the role:

• Adjudicate warranty requests as well as warranty claims received from Toyota & Lexus branches across UAE effectively and in timely manner as per Toyota Motor Corporation warranty policies and procedures. Conduct warranty coaching tour as well as warranty related audit across Toyota & Lexus service centers to ensure compliance with established procedures. Evaluates areas of major incidences and applies control measures to minimize repairs and warranty costs.
• Instructs branches on warranty compliance processes and provide action plan on areas of non-conformity that do not comply with warranty policies and procedures.
• Ensure safety recall campaign information is received from TMC and distributed across AFM representatives. Actively monitor the performance and that the recall is performed on all vehicles as a matter of safety of our customers.
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What you will do:

• Ensure excellent quality of warranty processing to minimise rejection and outstanding amount and maximise repayment & recoveries from Principals.
• Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim. 
• Ensure all parts and consumables are recorded in the warranty claim.
• Ensure no financial discrepancy between on-line system and actual claim being processed. 
• Administer warranty policies and procedure to all Lexus and Toyota branches.
• Conduct warranty audit to ensure branch adherence to Lexus/Toyota warranty policy & procedures.
• Plan and oversee warranty auditing results.
• Draw up warranty audit action plans as to monitor branch implementation of the agreed action plan.
• Track parts availability, completion rates and communicate the reports 
• Obtain parts from the branches to be returned to TMC and arrange for shipment.
• Maintain KPI Dashboard for warranty administrators and authorizations

Job Details

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