System Analyst | Retail | IKEA

Overview of the role

Manage all existing and new business applications to support the IKEA business strategy across all territories that fall under the Al-Futtaim Group.

Responsible for working with retail Clients on Microsoft Dynamics NAV engagements including new system implementations, upgrades, and/or extensions of existing applications. The ability to scope out work, manage/oversee other resources on Projects. Quality control and testing.

With emphasis on implementing various Service Packs & Hot Fixes and various IT tools for the IKEA stores within the UAE, Qatar, Egypt and Oman with clearly defined business process & working methods that are in line within the IKEA concept & Al-Futtaim Group’ framework and guidelines.

What you will do

SOLUTION SCOPING

• Design and develop components & solutions in MS Dynamics NAV/Business Central application for all functional areas within the business.
• Collaborate with other Functional Leads – Project Execution to deliver a seamless global project execution model. Gather and effectively use data to deliver continuous improvement.
• Ensure on time delivery, quality and cost effectiveness of all functional MS NAV/Business Central projects and enhancement activities to ensure that it is deliveapply-d within the guidelines of the delivery methodology.
• Analyze and contribute to functional specifications provided by business users and produce technical specifications in line with agreed standards.
• Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of the solution while identifying the gaps or challenges (if any).

DIGITAL & MULTI-CHANNEL RETAILING

• Manage & implement quarterly Service Packs & Hot Fixes with no or minimal impact to the day to day business operations in all 3 countries.
• Support the MV Microsoft Dynamics NAV/Business Central, Microsoft CRM 365, Qlik Sense, Online Checkout – the IKEA IT infrastructure – ensuring all departments and functionalities are utilized to the full.
• Digital solution integration with MV Microsoft Dynamics NAV, Dynamics 365
• Implement the Global-IKEA and Al-Futtaim Group’ strategy through delivering the global e-Commerce & One-Web platform to support multi-channel sales, direct to customers and Promoting B2B (Business 2 Business) sales

PRINCIPAL TOOLS & RELATION

• Work closely with Global support team for all centralized IT tools (EDI, IKEA Web, e-Commerce, MS-NAV, CRM365, IKEA Intranet) which are owned and provided by the principal to ensure effective implementation and seamless integration.

BUSINESS OPERATIONAL SUPPORT

• Provide efficient users’ & operational support for all local & international retail functions (Stores, Pickup Points, Service Office, E-Commerce, Central Unit) and External warehouse operations
• Conducts gap analysis and uses analytical skills to identify root cause and assist with problem management.
• Closely work with IKEA & Inter-IKEA Global IT team to support/rollout principle provided tools for co-workers & our customers
• Manage and prioritize support tickets in request system (Jira) to meet agreed Service Level Agreements
• Administer all on premise SQL databases to ensure there is continuous Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring/troubleshooting tools.

AUDIT & COMPLIANCE

• Responsible to periodically review & audit applications & database authorizations matrix, Roles & permissions and ensure compliance as per IKEA Global & Al-Futtaim Audit.
• Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.

Job Details

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