Roles, Responsibilities, Duties:

Discount Management

• Assist, assess and solve tenant request related to a rental apply-duction.
• Coordinate any marketing support for tenants to increase awareness.
• Provide support to the General Manager by collating and preparing information related to discount proposals to the presented to the correspondent committee.
• Contact the tenant to explain the resolution of Aldar related to a discount.

Debt Management

• Monitor outstanding debt in collaboration with the Finance (Accounts Receivable) department.
• Collect all necessary information and run an assessment.
• Continuous negotiation with the tenant to maintain business relationship.
• Support the GM in initiating the legal process.

Tenant Support

• Onboard the tenant before Handover of the unit, conduct on-boarding briefing session explaining on expected behaviour, standard rules and obligations.
• Brief the tenant with the expected maintenance plan of the unit.
• Ensure any request from the tenant is well addressed.
• Brief the tenant with the timeline and conditions to exit a unit.

Reporting

• Collect necessary information and prepare the Monthly Asset Report, including sales and traffic evolution.
• Reporting evolution in Customer and Tenant Satisfaction.

Guest Experience Support

Responsible for implementing the Guest Journey basics and to monitor its evolution in a weekly basis.

Based in Abu Dhabi

Job Details

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