This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.

• Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
• Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers. 
• Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
• Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience. 
• Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
• Ensure accurate information capture of customer details on SAP for effective customer data management.

The part sales representative is the most critical contributor to parts operation for supply of all parts as per customer and workshop demands of the branch and needs to demonstrate an extremely high level of relationship between all stake holders to deliver exceptional customer experience. 

This is a support function and is crucial for achieving budgeted parts revenue targets every month.

This position directly interacts with:

• Customers 
• Service Advisor 
• Parts Supervisor 
• Job controller
• Technicians
• Workshop Manager

This role is often requiapply-d to work extended hours to achieve targets and deliver on customer commitments. 

Job Details

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