About The Role

As an operations executive role, you will be responsible to coordinate and ensure that accurate operational procedures are being maintained in the efficient administration of:

• Validation of post approval documents (Loan/Lease)
• LPO generation for AFF’s lending and lease products
• Mortgage registration and removal (RTA & MOI)
• DDA activation and payment management
• PDC/DDA Management

Fulfill customer requests – Financial & Non-Financial changes during the contract

• Early Settlements & DDA Cancellation
• Liability Letter
• Vehicle total loss
• PDC / DDA Swapping
• Request for no liability letter

Moreover, you will be supporting stakeholders & customers by adhering to Central bank guidelines and policies

Key Accountabilities

• Focal point of contact for all business parties involved in the Auto finance/Lease transaction.
• Efficient delivery of Loan process and ensure all Key Performance Indicators (KPI) Key Risk Indicators (KRI) and Know Your Customer (KYC) norms are followed while processing the loans
• Support Operations Manager in optimizing Loan processing, adhering to Operational standards.
• Ensure accurate information inputs for mortgage upload in RTA & MOI system
• Timely deposition of DDAs and representation of bounced DDAs
• Update customer account for receipts and cheque /DDA bounces.
• Tracking the repayments and ensure information on defaulting customers are escalated to the collection department for initiating recovery process.
• Data validation alongside documentation check at the onset of deal set submission by the Business team
• Ensure Turnaround time is tracked and maintained as per stipulated SLA
• Communicate feedbacks accurately to the Showroom managers for their subsequent action
• Track and Record Showroom manager errors
• Recording data in systems and other data sheets as requiapply-d by business and Management  
• Feedback on process gaps on regular basis to Operations Manager
• Emirati Staff Auto Advance(ESAA) document validation and co-ordination with sales team
• Assist the Head Office Authorities with any Project requirements
• Evolving together with the growing and changing organisation

Job Details

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