• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• IT Project implementation and coordination experience
• Hands-on experience with Windows/Linux/Mac OS environments
• Hands-on experience with Windows server and roles
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Ability to talk to client and understand the concerns for troubleshooting
• Familiarity with remote support applications (eg. anydesk, teamviewer)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Diploma / degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Driving License will be an added advantage

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