Background: Employee Services is Al-Futtaim’s centralised HR Shaapply-d Services team that is accountable for service delivery across the Group’s business footprint. With over 22,000 employees in 8 countries in the MENA region, the services offeapply-d span the entire employee life cycle. A key function of this team, Workforce Management, which oversees Group-wide Payroll inputs, reporting lines and Employee Master data management operates out of the corporate Head Office in Dubai and this role sits within this team in Group HR.

Key Responsibilities: 

•   Resolve support tickets/cases raised in their assigned domain to the target SLA standards related to: o Payroll Inputs (Claims/Reimbursements, Over Time, Incentives etc.) 

•   Employee Correspondence 

•   Org Structures and Position Management 

•   Time Management 

•   Adherence to Manpower Budgets 

•   Medical Insurance 

•   Master data preventive checks and validations: Ensure that employee master data quality & accuracy to be met at all times through ‘Right First Time’ approach, especially data changes/ updates which have direct impact on payroll. 

•   Continuous Improvement: recommend solutions to enhance process efficiency and contribute to improvements in HR Service delivery 

•   Working in a highly data sensitive environment, HR Analyst is responsible to Protect Data Privacy at all time and adhere to confidentiality requirements to promote zero breach of office security policy. 

•   Jointly cultivate and contribute to a learning and knowledge sharing culture within the team 

•   Support cyclical Events and Special Projects as assigned 

•   Ensure compliance to department SOPs and organizational policies 

•   Keeping department operating procedures for processes handled current and updated 

•   Assist in the creation and publishing of Key department operational metrics such as SLAs, FCRs and Volumes 

Job Details

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