• Must fully comply and abide by the Standard Operating Procedures (SOP’s) of the company.

• Follow proper payroll procedures such as swiping in and out for meal breaks.

• Offer guests of the enjoyable, expertly served beverage/dining experience conforming to standards of excellence for quality, professionalism and friendliness.

• Anticipate and service guest requirements before requests are necessary.

• Greet each guest promptly, courteously, graciously with eye contact, a smile and a good posture.

• Recognize regular guests and greet them by their name.

• Use guest names for all guests as guest name becomes known.

• Keep the working area clean and tidy at all times.

• Respond properly in any hotel emergency or safety situation.

• Be familiar with the menu item list and beverages

• Assign and guide customers to their respective tables

• Complete opening and closing side work as assigned and have all tables set according to standard.

• Present menus and explanations for all menu items as well as specials of the day.

• Present children’s menus, and offer crayons and classing book when appropriate, and describe specials.

• Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed

• Handle a guest walk-out by completion of check with manager’s assistance

• Report any incident immediately, no matter how minor, to a manager.

• Answer telephones according to the standards and take reservations or provide information.

Job Details

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