UAE National Guest Relations Officer | AL Futtaim Automotive | Volvo | Dubai

Overview of the role:

• The primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.

What you will do:   

• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
• Providing excellent and a delightful customer experience as per company policy and procedures. 
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary. 
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly. 
• Logging Visits (including time, date and visitor details). 
• Maintaining an up to date knowledge of personnel and procedures. 
• Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

Job Details

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