Key Accountabilities

Leadership

• Lead, develop and retain the Immigration team in Government Services.

Operational Excellence

• Together with the Head of Government Services, manage the Immigration related activities for Al-Futtaim’s businesses in the UAE. Attend to in-person activities with the Government or other third parties as and when requiapply-d.
• Ensure process efficiency and employee experience are at the heart of the Immigration team’s service delivery and process management.
• Ensure full compliance to local labour laws and Group AFG policies and guidelines.
• Design streamlined processes for a seamless integration between Government Services and operational departments such as Onboarding, Offboarding and the Contact Centre.
• Together with the Head of Government Services, liaise with counterparts in other MENA countries to drive alignment and best practices in service delivery, efficiency and employee experience.
• Deliver transactional and standard HR services in a timely manner and in line with the SLA.

Service Partnering / Customer Intimacy

• Act as a trusted service partner to ensure customer intimacy, and guide the business stakeholders and HR Business Partners as per their requirements and best practice.
• Act as change agent and facilitate change management and transition management, especially concerning scaling the business through expansion, business development and growth.

Policies and Procedures  

• Identify policy improvements and provide recommendations to the Management for implementation. Provide solutions to employees and managers as per company HR policies and procedures.
• Ensure that compliance to HR policies is maintained; review and strengthen internal controls and procedures; and provide guidance to leadership teams on process and governance.

Government Relations

• Together with the Head of Government Services, manage governmental relations affairs; design and implement an efficient set of processes together with relevant internal stakeholders, and propose solutions on complex matters to businesses related to government matters.

Analysis and Reporting

• Provide support for collating, analysing and visualising relevant HR- and business data, in order to enable effective data-supported decision-making by HR leaders and the business.
• Work with the Head of Government Services and the Group HRIS team on any HR analytics and reporting projects and activities that are relevant to the area of Government Services.

HR Technology and Innovation

• Work with the Head of Government Services and the Group HRIS team on relevant HR technology implementations.
• Drive innovation in the Government Services practices through the use of bots, cloud-based technology and artificial intelligence, among other available and current tools.

Job Details

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