Where Do You Fit In?

We are currently seeking a motivated and hardworking individual to join our team as a Field Service Engineer II – PMT to be based in AUH, UAE. In this role, you will be responsible for supporting the LSS business to drive the Services business operations and growth with superb customer satisfaction and safety record. You will deliver support services to customers respecting global standards and processes whilst understanding customer needs and resolving issues through technical knowledge. You will use the Honeywell support network to provide excellent service and quality to customer whilst focusing on customer growth and development. You will identify service business opportunities in the customers’ installed base

What Will You Be Doing Every Single Day?

·         Safety: Meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).

·        Custodian Accounts: Manage effectively, assigned customer accounts service operations, service agreement deliverables as a custodian.

·         Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)

·         System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. performs systems modification and upgrades (of different level of complexity according to job qualification)

·         Maintain the customer equipment to the requiapply-d standard regularly performs preventive & corrective maintenance and promptly intervene on maintenance needs.

·         System diagnosis & Troubleshooting: Diagnosis, troubleshooting and escalation for rectification of system issues.

·         Quality of delivery: Deliver promptly against Service Request, respecting agreed timing as per GSM process

·         Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing

Job Details

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