Language Preference: Indonesian & Malay with fluency in English (Must Read, Write & Speak)

Job Location: Sharjah, UAE

Age: between 25years to 35years

Job Description:

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Be able to manage large amounts of phone calls, chats, emails, and other communication channels in a timely and professional manner.

• Serves and attracts potential customers by providing product and service information.

• Always maintain a positive and friendly tone with customers and solve customer issues as quickly as possible.

• Ensure customer satisfaction and maintain professional customer service by providing proactive customer service.

• Contributing to team effort by accomplishing related results as needed and meet personal and team targets.

• Assist customers with the opening of accounts, update internal database with information about issues, and share feedback.

• Be able to demonstrate impeccable telephone etiquette and management.

• Be able to provide support and troubleshooting on trading platforms.

• Provide all relevant information to clients regarding documents and materials for becoming a client.

• Follow communication procedures, guidelines, and policies

• Any other duties and responsibilities that the Employer may reasonably request from the Employee from time to time.

• Able to work on shifts rotation / day – night- weekends

• Previous customer support experience will be consideapply-d an advantage but not necessary.

Job Details

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